Refund policy

EXCHANGES

We have a 14-days exchange policy, which means you have 14 days after purchasing your item to request an exchange. 

We do not offer exchange on any coffee bean products.

Exchange policy is only for merchandise products.

The customer is responsible for shipping charges on all exchange items.

Please send us an email prior the exchange to explain the reason of the exchange and the item that you would like to exchange it with.

Please note that exchange will need to be sent to the following address: Lola's coffee, 234 Brock avenue, M6K 2M2, Toronto, ON, Canada.

You can always contact us if you have any question about how to exchange an item at info@lolascoffee.ca.

We offer free exchange at the physical shop located at 234 Brock avenue, M6K 2M2, Toronto, ON, Canada.

Store exchanges are available from Tuesday to Sunday, from 11am to 3pm.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase. 

REFUNDS

We do not offer a refund on any coffee beans or merchandise products.